Software Complex for Automation of Administrative Service Centers "Vulyk"

What is the “Vulyk” information system?

The "Vulyk" information system is a software product designed to automate administrative service centers (ASCs) as a subsystem of the System of Electronic Interaction of Executive Authorities (SEI EA). It was developed as part of the EGOV4UKRAINE project, in collaboration with the State Agency for E-Governance (which has since been reorganized into the Ministry of Digital Transformation of Ukraine), specifically for ASCs.

The primary objective of the Vulyk system is to enhance the accessibility and quality of services provided by ASCs while ensuring the secure storage and protection of information. The system aims to streamline the work of ASC administrators by enabling them to handle citizen applications electronically and facilitating real-time interaction with state registers. This digitalization and automation process improves efficiency and simplifies administrative processes within ASCs.

Why was there a need to create such a system?

The need to create the IS “Vulyk” arose due to the lack of information systems in approximately 80-85% of the 800 Administrative Service Centers (ASCs) in Ukraine. The absence of such systems hindered the efficient delivery of citizen services. In response, the State Agency for E-Governance of Ukraine initiated the implementation of a standardized information system, named "Vulyk," with the aim of ensuring consistent high-quality standards across ASCs throughout the country.

The Vulyk system operates as a centralized system, allowing for remote administration and efficient technical support without the necessity of hiring local IT specialists.

One distinctive feature of the Information System “Vulyk" is its access to state registries and its capability for online data exchange through the System of Electronic Interaction of State Electronic Information Resources, known as "Trembita." This integration enables faster processing of administrative services for citizens.

However, it is important to note that the successful implementation of the “Vulyk” depends on various factors. One key factor is the connection of specific state registers to Trembita and the willingness of executive authorities to participate in information exchange. This process is gradual and requires regulatory, organizational, and technical solutions to be implemented.


From August 2018 to May 2019, the "Vulyk" initiative was implemented in ten cities across Ukraine, each with a population ranging from 4,000 to 100,000 residents. Subsequently, in August 2019, the Administrative Service Centers (ASCs) established through the EGOV4UKRAINE project started integrating with the IS “Vulyk”. This undertaking is a component of Ukraine's decentralization program, aimed at fostering transparent and accountable governance, and receives support from the U-LEAD with Europe program. The U-LEAD with Europe program is financed by the European Union (EU) and its member states, namely Denmark, Estonia, Germany, Poland, Sweden, and Slovenia.

In August, the process of connecting ASCs, which were established in newly consolidated hromadas (communities) with assistance from the U-LEAD with Europe program, to the IS “Vulyk” was initiated. As of July 1, 2020, over 100 ASCs were operational within the IS “Vulyk.

Development and administration

Currently, the number of ASCs connected to the Information System “Vulyk” has surpassed 800, and this number continues to increase.

The objective is to make the information system accessible to all ASCs interested in utilizing it. The support and administration of the system are accounted for within the budget allocations, ensuring that the system remains free of charge for ASCs.

The software for Vulyk was developed by SoftXpansion, a Ukrainian IT company.

The State Enterprise Diia serves as the technical administrator of the IS “Vulyk”.

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